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OPEN until 6:00 pm.
1065 Edwards Ferry Road NE
Leesburg, VA, 20176
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We respect your right to privacy and through this policy seek to explain, among other things, our practices regarding the collection, use, disclosure and protection of personal information. To assist you with understanding our processes, policies and practices, we have provided answers to questions that you may find most important:
We collect personal information such as your contact information (e.g., name, phone number, e-mail address), billing/shipping information (e.g., credit card number, shipping or home address), and/or your personal preferences (e.g., product wish-lists, hobbies, likes and dislikes relating to the products we may sell). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or "URL") of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.
While shopping or taking advantage of services available at LL Flooring Sites, we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, schedule delivery or installation, join a frequent buyer program, participate in a sweepstakes, promotion or survey, contact LL Flooring with a question or concern, submit a review, apply for employment with LL Flooring, or participate in other activities. In addition, when using our Sites, our servers may collect click-stream information as described above. LL Flooring may also use third-party providers of customer information to improve the accuracy of our customer database, to increase our understanding of our customers or to identify potential customers.
We use the information you provide in order to 1) fulfill and process requests for products, services or information, 2) administer shopping or reward club accounts, 3) provide customer services, 4) administer sweepstakes or promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Sites, our marketing endeavors or our services and offers, 7) tailor our online or in-store offerings to your preferences, 8) administer surveys, 9) send marketing communications from us or third parties in which we feel you may be interested in, (10) protect against and prevent fraud and unauthorized transactions, (11) enforce agreements and legal requirements, (12) alert you about product issues, and (13) for other legally permissible purposes.
Our Web server automatically collects the address of the website that you came from before visiting our Sites, which browser you used to view our Sites and any search terms you have entered on our Sites.
Our Sites may also use other technologies to track which pages on our Sites our visitors view. This data helps us understand how visitors use our Sites.
For more information on your options with respect to how your information is used and how you can opt out from receiving advertising, see below: Third Party Advertising Service Providers and Do I Have Choice Regarding How My Information Is Used?
We may share your personal information and non-personal information with third party companies for advertising purposes, including to serve advertisements across the Internet, track your activity and interests over time on our Sites and on third party websites and mobile applications; and to identify the different device(s) you use to access our Sites. These third-party companies may also collect your personal information and non-personal information automatically when you use our Sites using the technologies outlined above (see “Cookies and Other Technologies”). These third-party companies also may possess or obtain information about you from your interactions: directly with the third-party companies; with other websites, mobile applications, or companies that the third-party companies work with; or from your interactions with advertisements the third-party companies help to display to you.
You can manage third party advertising preferences for some of the third parties we work with to serve advertising across the Internet by utilizing the choices at http://www.aboutads.info/choices/. Pinterest users may also opt out of online behavioral advertising through their Pinterest personalization settings. Do Not Track
Do Not Track ("DNT") is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. Currently, our Sites do not respond to DNT mechanisms.
We may share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as: fulfilling our customers' orders, sending LL Flooring marketing communications on our behalf, delivering packages, scheduling and performing installations, servicing products, fulfilling subscription services, conducting research or surveys, sending regular mail and e-mail on behalf of LL Flooring, or processing credit card payments. We may also provide these third-party service providers information about your site navigation and purchases.
We may, to the extent permitted by law, use or share information collected about you to provide you with offers on our behalf, or on behalf of our affiliates, subsidiaries, partners, or other third parties.
LL Flooring' companies are affiliated entities and wholly owned subsidiaries of LL Flooring, Inc. As such, any information you may provide to us either online or offline may be combined or shared between current or future LL Flooring entities, affiliates and subsidiaries.
From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Further, we may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.
We may release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.
In addition, the information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please see your choices in the section below.
If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from LL Flooring, such as hot deals or special offers, tell you how to stop receiving them.
To opt-out of receiving marketing communications from LL Flooring:
Follow directions on a marketing e-mail or direct mail communication from us;
Send an e-mail with your current contact information to [email protected]; or Send a request with your current contact information to:
To opt-out of receiving marketing communications from third-party marketers:
Follow directions on a marketing e-mail or direct mail communication; Call 1-800-366-4204; Send an e-mail with your current contact information to [email protected]; or Send a request with your current contact information to:
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communications you wish to stop receiving. This will ensure we identify you correctly in our systems and accurately process your opt-out request.
LL Flooring will take the appropriate steps to implement your request to opt-out. Please note that due to production and mailing timelines, it may take up to ten (10) business days for e-mails and up to six (6) weeks for direct mail to make the requested change. Until that change takes effect, you may still receive marketing communications from us.
Also, please note that you may still receive business-related communications such as order confirmations, product recall information or other administrative communications.
LL Flooring wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.
To update or change your information:
If you've created an account on llflooring.com, you can update your information after logging into your account; Call: 1-800-366-4204; Send a request to [email protected]; or Send a request to:
Whether you are shopping online, by phone or at a LL Flooring retail store, we have industry standard security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control. Such measures include administrative, technical and physical protections and safeguards.
We have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The LL Flooring Sites use encryption technology, such as Secure Sockets Layer ("SSL"), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. In-store Web stations operate over a private, secure network.
When you create an online account on the Sites, you need to select a personal password that you will remember. It must be at least six (6) characters. To maximize your level of protection, you should choose a "strong" password that includes a combination of all of letters, numbers, or symbols. We urge you to keep your password safe; you are solely responsible for maintaining the secrecy of your passwords or any other account information.
Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. LL Flooring cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.
The Sites are not directed at children and we do not seek or intend to collect information from children who are under the age of 18. If you are under the age of 18, you should not provide personal information to us on the Sites or otherwise. If we learn that a minor has submitted personal information to us, we will take reasonable measure to delete such information from our databases and to not use such information for any purpose (except as necessary to protect the safety of a child or as otherwise required or permitted by law). If you become aware that a minor has submitted personal information to us, please contact us.
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties' direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. An individual may make one such request per year. To make such a request, please contact us as follows:
By e-mail at [email protected]; or By mail at:
Call 1-800-366-4204; Send an e-mail to [email protected]; or Send a letter to:
Provide the email address associated with your account and if that account exists you will receive an email to reset your password.