It's Like Having a Personal Flooring Store
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OUR PRO CUSTOMERS SAY IT BEST
“Been using LL flooring for 15 years and have never had a bad experience through product or customer service.”
“I am a repeat customer and LL has good customer service representatives.”
“Your shipping of samples for me as a contractor are very helpful.”
“Nice selection, good pricing, loyalty to working with the same company for flooring needs.”
“Your associates are helpful, and they really know the product in which they are selling.”
Value Built Quality Products
With over 500 floors to choose from, we have what our Pros need, no matter what your client wants, whether it’s the latest trending styles, or classic, traditional looks. And with exclusive Pro pricing, you get our best price every day, without having to wait for a sale.
Not just variety and value, we offer high-quality flooring. We perform internal quality control testing in addition to industry standard testing. All of our floors are either GreenGuard or FLOORSCORE certified and many of our vendors are FSC certified to support sustainable harvesting. Shop Now
Easy to do Business With
We offer a full-service website for Pros who prefer to shop online. We’ll open our stores early or stay late to help you get what you need. We can even store your product until you’re ready to install, or ship it directly to your jobsite. And if something’s not right, we have a No Hassle Return Policy. We make it easy for Pros to do business with LL Flooring when and how they want.
Contact us to learn more about how we can help make your next job even more successful.
Dedicated Expert Service
We know you're the expert when it comes to your business, but when you partner with LL Flooring, you work with dedicated, trained associates who can help find the best solutions for your needs.
"I work with Pro customers, remodelers and installers. I enjoy the challenge of meeting their needs, and I work hard to be an extension of the store, to provide a seamless pro experience that will keep them as 'our pro'.”
Jennifer, National Account Rep
"I ask early on 'What can I do to help you and your business?' One thing I do to ensure we take care of our Pros is make sure I am available when they need help. Coming from a construction background I understand Pros are up early and usually home late, so when they need that quote after hours they know I will answer and get them what they need."
Adrian, Pro Account Rep
"When I meet a Pro for the first time, I make sure I give them all my time and dedication. I introduce myself and ask for their name because that is how a business relationship starts. I make it known to every Pro I'm not in this to be your sales rep, I'm in this to be your business partner. I take time to educate my Pros, come up with solutions to their problems, congratulate them when they close 'the big one', and listen to their feedback and expertise. I am a person who will be with you as our businesses grow, because that’s what a business partner is."
Tristan, Store Manager
Consistent Pro-Only Pricing
We believe our Pro partners deserve our best price every day. We offer exclusive pricing for our Pros, and with our referral program you have the option of sharing your Pro Price with your clients.
Log In or Create a Pro Account to View Pro Pricing and Shop Online
Over 500 Quality Floors Available + Customized Pro Inventory Stocking
We offer hundreds of styles to choose from with bestsellers in stock at your local store. To check our stock levels on your favorites, just click on the item and enter the quantity you’ll need. Our website will show you the stock level of that product at your local store, or you can click ‘Nearby Stores’ to see if there is more inventory available in your area. Shop Now
Want to ensure your favorite products are at the store all the time? Contact us today to talk about a personal stocking request for your local store.
Pro Line of Credit
LL Flooring has teamed up with Capital One to enhance your buying power.
Digital Business/Client Support Tools
Our online tools enable Pros to plan their projects with ease. Shop online with Pro pricing, and access tools to help you manage your business, from quick reorder of items you use regularly to managing your clients’ projects and discount referrals.
We’re committed to developing new tools as we learn more about the business of our customers. E-mail us at email@example.com if there’s something specific that we could add to help you.
Register as a Pro Today to Take Advantage of our Digital Tools
Visit your local LL Flooring store for unlimited free flooring samples. Or order online and we’ll ship up to 5 samples per order, for free. Simply click on “Add Sample” when you’re browsing our flooring and check out once you’ve selected all the samples you’d like to receive. We’ll even ship directly to your client. Shop Now
No Hassle Returns + No Charge Restocking
When we say “No Hassle,” we mean it. Sometimes you buy more than you need, or your project changes. Returning products to LL Flooring is a breeze. You can return unneeded product for store credit, exchange, or a refund. And you don’t have to worry about a restocking fee.
No paperwork? No problem. This is the 21st Century; if you have a Pro Account, we can find the record of your purchase. And you have 90 days from accepting delivery to make any necessary returns.
Tools and Accessories to Complete the Floor
Padding, tools, adhesives, grates, and miles of matching molding, LL Flooring is more than just the floor. And the Pro discount is applied on these items, too. You’ll be surprised at everything we have to help you get the job done right. Shop Installation Materials
Supporting the Future of our Industry with NFCAP
There will be a shortage of 190,000 flooring installers necessary to meet the demand by the year 2030 based on the current rate of new Pros entering the trade. In an effort to support the next generation of Flooring Pros, LL Flooring is sponsoring the NFCAP – National Flooring Contractors Apprentice Program. As NFCAP recruits and teaches future installers in the classroom, you have the opportunity to host apprentices for on-the-job training. Plus, your company can get federal subsidies to cover apprentice wages. Learn more about hosting an apprentice at your company.
We offer exclusive pricing for our Pros to ensure they have our best pricing every day. Log In or Create a Pro Account to View Pro Pricing and Shop Online
Pro line of credit is our commercial credit offer to help you run your business, take on more jobs and manage your capital. Click here to learn more and apply today.
No. The Pro Credit program is a separate benefit for Pros who are looking to add more buying power. If you register your Pro account at llflooring.com, you automatically get access to Pro Only Pricing as well as all the other Pro features and benefits in store or online.
No. Our pricing system when it recognizes you as a Pro is programmed to give you the lowest price we can offer. It’s a better price than a coupon applied to our regular retail price.
On a desktop click on “PRO” in the top right of your screen. On a mobile device click the menu icon in the top left of your screen, then click on LL Flooring Pro. You will be brought to the Pro landing page. Click Register Now and complete the information. Or click here.
Log in to your Pro account, click on PRO in the top right of your screen to access your dashboard, under Refer a Client click Manage, enter your client’s name and email address, click submit. Your client will get an email with a referral code they can use online or in store to access your Pro pricing. You will receive notifications and updates as your clients use the code and make purchases.
This is a great feature to run your business and keep everyone on the same page. Log in to your Pro account, add items to the cart, when in your cart click “Share Cart”, fill in the information and send. Your client will receive an email where they can access the cart, make changes, and even check out on their own. They will see regular non-pro pricing. This also works in reverse where your client could build a cart, share it with you to review, make changes, or allow you to check out with your Pro only pricing.
Your business does not operate on a 9-5. To better support you, our stores are available only for Pros 1 hour before and after normal store hours. While it’s not necessary, you can call your store to make an appointment to discuss your project during this time.
Log into your Pro account. As you browse products or review order history you can add items to favorites by clicking on the heart icon. You can create different favorites lists, share them with clients, quickly add them to cart and edit them to best suit your needs.
A “Pro” is an industry professional who chooses or installs flooring for others professionally. You could be a trades person such as an installer, builder, remodeler, property manager. Or an influencer such as a realtor, architect, or designer. If that sounds like you, you are a Pro, and we are here to help you with products, services, and business tools.
A Pro knows what they need. This is a wonderful tool to streamline your ordering process. Log in to your Pro account, click on “Quick Order”. Now you can quickly add items to your cart through SKU/Description search, from Favorites, or from recent purchases.
Sometimes you buy more than you need, or your project changes. Returning products to LL Flooring is a breeze. You can return unneeded product for store credit, exchange, or a refund. And you don’t have to worry about a restocking fee.
To follow up on an order contact your local store or customer service at 1-800-274-2360, ProSales@LLFlooring.com, or click the “Chat Now” feature.
We are here to help always in all ways. Stop by one of our 400+ store, call 1-800-274-2360, email ProSales@LLFlooring.com or click the Chat Now feature.